Frequently Asked Questions (FAQ) 

1. How can I contact Ivry Closet?
You can reach us at support@ivrycloset.co.uk. We will respond to your inquiry as soon as possible.

2. How can I place an order?
Simply browse our website, add products to your cart, and proceed to checkout. You will need to provide your payment and shipping details to complete the order.

3. What payment methods do you accept?
We accept payments via Apple Pay, Credit Card, and PayPal. All payments are processed securely.

4. How do I know if my order was successful?
Once your order is placed, you will receive an order confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.

5. Can I change or cancel my order?
Unfortunately, once an order has been processed and shipped, we are unable to make changes. If you need assistance, please contact us immediately at support@ivrycloset.com.

6. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.

7. What are your shipping costs and delivery times?
Shipping costs are calculated at checkout based on your location. Delivery times are within 10 business days after your order has been processed.

8. Do you ship internationally?
Yes, we do ship internationally. Shipping costs will be calculated at checkout based on your delivery address.

9. How do I return or exchange an item?
You can return items within 30 days of receipt for a full refund. Please ensure the items are unused and in original condition. Return shipping costs are the responsibility of the customer. For exchanges, please contact us at support@ivrycloset.co.uk.

10. Are there any items I cannot return?
We do not accept returns on swimwear, underwear, lingerie, or undergarments for hygiene reasons.

11. How can I stay updated on new products or promotions?
Sign up for our newsletter at the bottom of the page, and you’ll be the first to know about new arrivals, special offers, and more!

12. Is my personal information safe?
Yes, we use secure encryption and follow strict data protection practices. For more details, please read our [Privacy Policy].

13. How do I know which size to choose?
We provide size guides on each product page to help you select the right size. If you're unsure, feel free to contact us for assistance.